At Molton & Co., each piece is carefully crafted and many of our items are made specifically for the client. As a result, all sales are final. We do not offer refunds, returns, or exchanges on custom, made-to-order, personalized, or special-order pieces. Please review all design details, sizing, and specifications carefully before placing your order. If your item arrives damaged or there is an issue with your order, please contact us within 48 hours of delivery so we can review the situation and assist you. By placing an order with Molton & Co, you acknowledge and agree to this policy.